Terms of Service | SalesMix

1. About these terms

These Terms of Service (“Terms”) are an agreement between you and SalesMix (“SalesMix”, “we”, “us”). They cover your use of the SalesMix website at salesmix.com, the app at app.salesmix.com, our API and MCP server, and any related services (together, the “Service”). By creating an account or using the Service, you agree to these Terms. If you use the Service for a company, you confirm you have authority to bind that company, and “you” means that company.

Our Privacy Policy, Fair Use Policy and Cancellation and Refund Policy form part of these Terms.

2. The Service

SalesMix is cloud software that automates LinkedIn outreach through LinkedIn accounts you connect. It stores your leads, messages and campaign data, offers a REST API and an MCP server, and can generate AI drafts of messages. SalesMix is not affiliated with, endorsed by, or sponsored by LinkedIn.

3. Your account

You must be at least 18 and able to form a binding contract. The Service is for business use.
Give us accurate information and keep it up to date.
Keep your login details and API keys secure. You are responsible for everything that happens under your account, including actions by team members you invite.
Tell us right away at [email protected] if you suspect unauthorized access.

4. LinkedIn accounts you connect

The Service works through LinkedIn accounts that you connect. You are solely responsible for those accounts and how they are used. In particular:

You must own each account you connect, or have the account holder’s clear permission to connect and use it.
You are responsible for complying with LinkedIn’s User Agreement and policies. Using automation tools with LinkedIn may breach LinkedIn’s terms, and LinkedIn may restrict or suspend accounts. You use the Service with LinkedIn at your own risk.
We are not responsible for any action LinkedIn takes against an account, or for changes LinkedIn makes that affect how the Service works.

5. Acceptable use

You agree not to use the Service to:

Send spam, bulk unsolicited messages that break the law, or misleading, harassing, abusive, hateful or illegal content.
Connect accounts you don’t own or don’t have permission to use, or create fake or impersonated accounts.
Break any law that applies to you, including anti-spam, privacy, data protection and consumer protection laws.
Collect or use personal data without a valid legal basis.
Resell, sublicense, rent or white-label access to the Service, or offer it to third parties as your own product, without our written agreement.
Probe, scan or attack the Service, bypass its security or limits, or interfere with other customers.
Reverse engineer the Service except where the law allows it, or copy it to build a competing product.

If you break these rules, we may suspend or end your access as described in section 15.

6. Free trial

New customers can start a 7-day free trial on 1 LinkedIn account. A payment card is required to start. Unless you cancel before the trial ends, your subscription starts automatically and your card is charged for the plan you chose when the trial ends. If you cancel before day 8, you pay nothing. We may limit trials to one per customer.

7. Plans, billing and cancellation

Plans: Starter is $99/month flat. Unlimited is $1,999/month. Current plan details are on our pricing page.
Billing: subscriptions are billed monthly in advance, in US dollars, through our third-party payment processor. You authorize us to charge your payment method each month until you cancel.
Taxes: prices exclude taxes unless stated. You are responsible for any applicable sales, use, VAT or similar taxes.
Cancellation: you can cancel anytime in the app or by emailing [email protected]. Cancellation takes effect at the end of your current billing period. You keep access until then, and you won’t be charged again.
Refunds: fees are non-refundable except as described in our Cancellation and Refund Policy or where the law requires.
Failed payments: if a payment fails, we will let you know. If it isn’t resolved, we may suspend the Service until it is.
Price changes: we may change our prices. We will give you at least 30 days’ notice before a change affects your subscription, and you can cancel before it takes effect. This does not apply to a locked founding price while it remains in force.

8. Founding price

The founding price of $1,000/month for the Unlimited plan is offered to our first 10 customers, at our discretion. If you receive it, your price is locked for life for as long as your subscription stays active and in good standing. If your subscription is cancelled, lapses, or ends for non-payment or a breach of these Terms, the founding price ends and cannot be restored automatically. You are welcome to apply again, but any new subscription is at the price available at that time.

9. Fair use

The Unlimited plan has no fixed cap on LinkedIn accounts, subject to our Fair Use Policy. If we believe your use goes beyond fair use, we will contact you first and try to resolve it with you before taking any action.

10. API and MCP server

You may use our REST API and MCP server to connect SalesMix to your own tools and AI agents, subject to these Terms and any documentation or rate limits we publish. Keep your API keys secret. You are responsible for all actions taken through your keys, including actions taken by AI agents or other software you connect. We may change, limit or retire API features, and we will give reasonable notice of breaking changes where we can.

11. AI drafts

The Service can generate message drafts and other content using AI. AI output can be inaccurate, incomplete or inappropriate, and similar output may be produced for other customers. You are responsible for reviewing AI drafts before they are sent and for any content sent from your accounts. We make no promise that AI output is accurate, original or fit for any purpose.

12. Your data

You own the leads, messages, campaign data and other content you bring into or create in the Service (“Customer Data”). You give us permission to host, process and display Customer Data only as needed to provide, secure and support the Service. We do not sell Customer Data or use it to train AI models.

You are responsible for Customer Data, including having the right and a valid legal basis to collect and use it, and for giving any notices the law requires. Where we process personal data on your behalf, we act as your processor as described in our Privacy Policy. If you need a data processing agreement, email us.

You can export your data through the app and API at any time. After your account closes, we delete Customer Data within 30 days of your request, except where the law requires us to keep it.

13. Our intellectual property

We own the Service, including the software, design, documentation and brand. While your subscription is active, we give you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes under these Terms. If you send us feedback or ideas, we may use them without any obligation to you.

14. Confidentiality

Each of us may share non-public information with the other, such as product plans, pricing or business details. Each of us will keep the other’s confidential information private, use it only for this agreement, and protect it with reasonable care. This doesn’t apply to information that is public through no fault of the receiver, was already known to the receiver, is independently developed, or must be disclosed by law (with notice to the other party where allowed).

15. Suspension and termination

You can stop using the Service and cancel at any time. We may suspend or end your access if you materially breach these Terms, fail to pay, or if your use creates a security or legal risk to us or others. Where reasonable, we will tell you first and give you a chance to fix the problem. When your account ends, your right to use the Service ends, and sections that by their nature should survive (such as payment owed, data, confidentiality, disclaimers, liability and indemnity) continue to apply.

16. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Service will be uninterrupted or error-free, that it will produce any particular sales results, or that LinkedIn will not restrict any account.

17. Limitation of liability

To the fullest extent the law allows:

Neither party is liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, even if advised of the possibility.
Each party’s total liability arising out of or relating to these Terms is limited to the fees you paid to SalesMix in the 12 months before the event giving rise to the claim.

These limits do not apply to your payment obligations, your indemnity obligations, or liability that cannot be limited by law.

18. Indemnity

You will defend and indemnify SalesMix against any third-party claims, losses and costs (including reasonable legal fees) arising from your use of LinkedIn accounts through the Service, the content and messages you send, your Customer Data, or your breach of these Terms or the law.

19. Changes to these terms

We may update these Terms from time to time. We will update the date above, and if the changes are material we will notify you by email or in the app at least 30 days before they take effect. If you keep using the Service after that, you accept the new Terms. If you don’t agree, you can cancel before they take effect.

20. General

These Terms are the entire agreement between us about the Service. If any part is found unenforceable, the rest stays in effect. Our failure to enforce a right is not a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.

21. Contact

Questions about these Terms? Email [email protected].